Customer communications and document management

Document management, inbound, scanning and indexing, case management, chat, outbound, e-delivery, transactional print, hybrid mail, postage, document storage, cheques and security.

The end to end journey taken by every piece of customer communication is complex – from within your organisation, across your external supply chain, and with the customer. We help you decide when to outsource services, when to inhouse, how to optimise your processes and align them to your supply chain, as well as determining how much to pay. This enables the switch from paper to digital and creates a more sustainable approach and an improved customer journey.

Case study: Moving to an in-house solution

Our customer is one of the leading integrated financial services providers worldwide. Challenge: This client engaged the Harler team to review their incumbent print management relationship to identify alternative operating models for the future.  The supplier's service delivery had not progressed in recent years and improved innovation or improvement was not forthcoming. Solution: Over a [...]