Our customer is one of the leading integrated financial services providers worldwide.
Challenge:
This client engaged the Harler team to review their incumbent print management relationship to identify alternative operating models for the future. The supplier’s service delivery had not progressed in recent years and improved innovation or improvement was not forthcoming.
Solution:
Over a twelve-week period, Harler reviewed the pricing structures, technology provision, warehouse, working processes, stakeholder satisfaction and contractual relationship with the incumbent supplier.
Result:
- 15% net saving identified by moving to an in-house managed solution
- An improved contractual relationship leaving the customer in control
- Total transparency through improved data and billing data
- A roadmap and strategy for the next 3 years for outbound communications