A leading pet insurance brand needed to reduce costs and react to competitive pressure by delivering a tactical electronic delivery solution.
Challenge:
Harler’s expertise was needed to create a solution to be deployed with minimal impact on current internal processes and a light touch on an under-resourced internal application support team.
Solution:
Working alongside an incumbent supplier, a tactical e-delivery solution was designed and delivered by Harler, using the existing document composition solution to trigger e-delivery. The design and implementation utilised existing IT infrastructure, software components and data formats to deliver against cost reduction initiatives and competitive pressures.
Result:
- Solution delivered in four months from design approval
- ROI delivered within nine months
- Improved internal processes for agents
- Improved speed of delivery of customer documentation
- Presented cross and up-sell opportunities through customer web landing page
- Tracking and document level analytics through Agent Administration Portal