A hotel chain needed a better way to manage its print supply chain

With 100s of hotels across the global consuming printed materials, the complexity of the supply chain was out of control.  Print management had been used but proved unsuccessful.

Challenge:

Our client operates hotels in most major cities and countries around the world. It was proving difficult for their longstanding outsource provider to demonstrate global compliance, brand management and speed to market due to the complexity of serving multiple local markets, in local languages.

Solution:

Harler provided expert advice to the inhouse procurement team, focussing on topics such as: effectiveness of the third party supply chain; processes and way of working; appropriate management fees; asset management; estate data management; governance via evolving KPIs; devolving responsibility to local client stakeholders.

Result:

  • An expertly judged and realistic continuous improvement plan with the incumbent provider
  • A technology roadmap to maximise the opportunity to automate repeat processes
  • A more flexible approach to local supply chain management, based upon more vigorous competitive tension
  • Clearer visibility of savings and cost management
Insight: What are the symptoms of a multi-generational print management contract?

There are doubts over the ongoing effectiveness of the major print management providers and the easiest decision is often to keep them in situ across several contract renewal cycles. We have prepared a short checklist for procurement professionals tackling their print category. The management information from the print provider seems vague with the savings glow [...]