Getting control on critical deliveries

Harler was appointed to assess and recommend changes to internal and external courier services.

Challenge:

For many years, a number of critical services had evolved to handle the movement of sensitive and valuable materials around this financial services institution. While most stakeholders and suppliers were working well, there were some areas of continued failure and an excessive amount of time-consuming processes.

Solution:

We assessed all of the relevant routes and volumetrics: between offices; between branches; valuable; sensitive; B2B; B2C; internal; external; letters; parcels; local; national, and; international. We analysed data from all suppliers and reviewed the contract status. We were able to identify where services overlapped and where processes were out of date. Due to the sheer range of requirements, a series of carefully selected suppliers was curated to optimise the balance of service and cost.

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