Increased transparency and risk reduction

As one of the UK’s leading business services providers in lending, investments and insurance market, our client’s rapid growth created risk within the supply chain and document management process.

Challenge:

Harler was engaged to improve an assortment of processes had naturally evolved requiring clarity on what good looks like.

Solution:

Harler undertook a six-month project to review outbound and inbound communication processes across 40+ stakeholders. We defined operating processes, lead a sourcing exercise, appointed a new third-party partner, aligned strategies for document management and established principles for enterprise-wide software deployment.

Result:

  • Up-skill of internal teams
  • Improved proposition through stronger internal and external supply chain
  • Defined processes between stakeholders to speed up new implementations
  • Future proofed, flexible options
  • Structured, branded client documentation with improved
  • 30% output savings and standardised pricing to enable accurate budgeting
Insight: Why do Financial Services organisations keep tendering their print spend?

The financial services industry was the first to take print management outsourcing seriously over 20 years ago, and has arguably been the greatest beneficiary since. These providers have done a tremendous job by addressing most of the classic procurement levers so we question the value of following procurement protocol to manage print spend any longer. [...]