As one of the UK’s leading business services providers in lending, investments and insurance market, our client’s rapid growth created risk within the supply chain and document management process.
Challenge:
Harler was engaged to improve an assortment of processes had naturally evolved requiring clarity on what good looks like.
Solution:
Harler undertook a six-month project to review outbound and inbound communication processes across 40+ stakeholders. We defined operating processes, lead a sourcing exercise, appointed a new third-party partner, aligned strategies for document management and established principles for enterprise-wide software deployment.
Result:
- Up-skill of internal teams
- Improved proposition through stronger internal and external supply chain
- Defined processes between stakeholders to speed up new implementations
- Future proofed, flexible options
- Structured, branded client documentation with improved
- 30% output savings and standardised pricing to enable accurate budgeting