Moving to an in-house solution

Our customer is one of the leading integrated financial services providers worldwide.

Challenge:

This client engaged the Harler team to review their incumbent print management relationship to identify alternative operating models for the future.  The supplier’s service delivery had not progressed in recent years and improved innovation or improvement was not forthcoming.

Solution:

Over a twelve-week period, Harler reviewed the pricing structures, technology provision, warehouse, working processes, stakeholder satisfaction and contractual relationship with the incumbent supplier.

Result:

  • 15% net saving identified by moving to an in-house managed solution
  • An improved contractual relationship leaving the customer in control
  • Total transparency through improved data and billing data
  • A roadmap and strategy for the next 3 years for outbound communications
Insight: You can’t drive procurement change in print and postage unless your spend is baselined

Baselining in print and postage is simple: specification + quantity + cost = control over your spend. But with a high volume of transactions the technical detail can become unreliable making it hard to be certain about your true cost base. It is typical for half of requirements to change during a contract cycle which [...]