Moving to an in-house solution

Our customer is one of the leading integrated financial services providers worldwide.

Challenge:

This client engaged the Harler team to review their incumbent print management relationship to identify alternative operating models for the future. The supplier’s service delivery had not progressed in recent years and improved innovation or improvement was not forthcoming.

Solution:

Over a twelve-week period, Harler reviewed the pricing structures, technology provision, warehouse, working processes, stakeholder satisfaction and contractual relationship with the incumbent supplier.

Result:

15% net saving identified by moving to an in-house managed solution
An improved contractual relationship leaving the customer in control
Total transparency through improved data and billing data
A roadmap and strategy for the next 3 years for outbound communications

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Insight: Right to audit and benchmark clause in your print management contract

After spending many hours negotiating and finalising the contract with your print provider, you probably included the all-important clause that allows you to audit/benchmark. Have you ever used it to help deliver your organisational objectives? These exercises are a valuable way to identify quick wins and opportunities in the following areas:- Cost saving targets and [...]

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