Office supplies

Harler was appointed to cut costs in this category that is often overlooked.

Challenge

Office supplies hadn’t been addressed for some time from a procurement perspective, and there was a lack of control across multiple suppliers. The same items were being ordered from different suppliers, and unplanned delivery costs were mounting up.

Solution

We didn’t just focus on the regular unit costs. We looked at the demand, usage patterns, and specifications. Working with stakeholders, we identified where there was waste through low quality products and where items were being hoarded through fear of running out. We implemented policy and gave more choice through fewer, but more appropriate, controls.

Insight: You can’t drive procurement change in print and postage unless your spend is baselined

Baselining in print and postage is simple: specification + quantity + cost = control over your spend. But with a high volume of transactions the technical detail can become unreliable making it hard to be certain about your true cost base. It is typical for half of requirements to change during a contract cycle which [...]