Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.
Challenge:
Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services.
Solution:
By mapping the end to end processes and engaging with internal stakeholders, we created a plan to outsource the management of business processes. We reviewed the main print management companies with global capability and a single provider was appointed after a rapid but thorough procurement process.
Result:
- On-site expertise
- Process re-engineering
- Deployment of technology
- Full supply chain overview and change management plans
- Robust SLAs and KPIs to drive compliance and improvement