Outsourcing to manage complexity

Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.

Challenge:

Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services.

Solution:

By mapping the end to end processes and engaging with internal stakeholders, we created a plan to outsource the management of business processes. We reviewed the main print management companies with global capability and a single provider was appointed after a rapid but thorough procurement process.

Result:

On-site expertise
Process re-engineering
Deployment of technology
Full supply chain overview and change management plans
Robust SLAs and KPIs to drive compliance and improvement

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Insight: Right to audit and benchmark clause in your print management contract

After spending many hours negotiating and finalising the contract with your print provider, you probably included the all-important clause that allows you to audit/benchmark. Have you ever used it to help deliver your organisational objectives? These exercises are a valuable way to identify quick wins and opportunities in the following areas:- Cost saving targets and [...]

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