Outsourcing to manage complexity

Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.  

Challenge:

Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services.

Solution:

By mapping the end to end processes and engaging with internal stakeholders, we created a plan to outsource the management of business processes. We reviewed the main print management companies with global capability and a single provider was appointed after a rapid but thorough procurement process.

Result:

  • On-site expertise
  • Process re-engineering
  • Deployment of technology
  • Full supply chain overview and change management plans
  • Robust SLAs and KPIs to drive compliance and improvement
Insight: What is happening to the Marketing Services Industry?

Irreversible and unprecedented damage is being done to the marketing supply chain. Brands are reducing or changing their requirement. A small number of providers have seen growth, but the majority are frantically trying to adjust their business models to allow for as much as 70% downturn in customer spend. This is especially true for the [...]