Outsourcing to manage complexity

Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.  

Challenge:

Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services.

Solution:

By mapping the end to end processes and engaging with internal stakeholders, we created a plan to outsource the management of business processes. We reviewed the main print management companies with global capability and a single provider was appointed after a rapid but thorough procurement process.

Result:

  • On-site expertise
  • Process re-engineering
  • Deployment of technology
  • Full supply chain overview and change management plans
  • Robust SLAs and KPIs to drive compliance and improvement
Insight: Benchmarking your print provider

At Harler, we believe auditing and benchmarking your print provider will validate and realise hidden opportunities and should be a regular process within your working relationship.  Working collaboratively and with complete transparency, Harler uses specialist technology to access complex data sets to ascertain the true market value and unlock the potential benefits.  Our unique analysis [...]