Outsourcing to manage complexity

Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.  

Challenge:

Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services.

Solution:

By mapping the end to end processes and engaging with internal stakeholders, we created a plan to outsource the management of business processes. We reviewed the main print management companies with global capability and a single provider was appointed after a rapid but thorough procurement process.

Result:

  • On-site expertise
  • Process re-engineering
  • Deployment of technology
  • Full supply chain overview and change management plans
  • Robust SLAs and KPIs to drive compliance and improvement
Insight: A 600-year-old industry that stays ahead of its time

Although today’s print entrepreneurs trace their origins back to the 1430s with German inventor Johannes Gutenburg, they are just the latest participants in a trade that keeps surprising the outside world by reinventing itself – and they are fuelling its growth towards a trillion-dollar industry. Most readers will remember the early 2000s when digital speculators [...]