Outsourcing to manage complexity

Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.  

Challenge:

Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services.

Solution:

By mapping the end to end processes and engaging with internal stakeholders, we created a plan to outsource the management of business processes. We reviewed the main print management companies with global capability and a single provider was appointed after a rapid but thorough procurement process.

Result:

  • On-site expertise
  • Process re-engineering
  • Deployment of technology
  • Full supply chain overview and change management plans
  • Robust SLAs and KPIs to drive compliance and improvement
Insight: You can’t drive procurement change in print and postage unless your spend is baselined

Baselining in print and postage is simple: specification + quantity + cost = control over your spend. But with a high volume of transactions the technical detail can become unreliable making it hard to be certain about your true cost base. It is typical for half of requirements to change during a contract cycle which [...]