Case studies

Financial Services organisation – outsourcing to manage complexity

By January 13, 2019 No Comments

Challenge

Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services.

Solution 

By mapping the end to end processes and engaging with internal stakeholders, we created a plan to outsource the management of business processes. We reviewed the main print management companies with global capability and a single provider was appointed after a rapid but thorough procurement process.

Result

  • On-site expertise
  • Process re-engineering
  • Deployment of technology
  • Full supply chain overview and change management plans
  • Robust SLAs and KPIs to drive compliance and improvement

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