The print industry has dealt with some unprecedented forces!

In the last twenty years, the print industry has dealt with some unprecedented forces – volume decline, digital and print management. These forces have now converged:

  1. The print industry has managed to maintain its market power. It just looks different now
  2. After years of decline in the number of printers, there are now buoyant suppliers offering customers direct value
  3. In what was once an over-powering march, the print management sector is no longer growing, and in some sectors in decline

This creates an opportunity for organisations to make new choices:

  • Reducing the time to market
  • Making processes more efficient
  • Managing cost
  • Finding innovative solutions to complex problems
  • Developing quality standards
  • Evolving social responsibility, risk and governance

Harler understands today’s market, and can help you make the right choices to differentiate your organisation.

Case study: Insight through analytics

An established bank needed to understand more about where their customer communication hotspots were. Challenge: With operations across many offices, this bank was looking for ways to improve the overall customer experience. Because paper and digital documents were regularly pushed between different buildings and teams, this resulted in a slow-down of response times. Solution: In [...]