Supplier transition

When you need to switch to a new provider, our experience makes that a seamless process.

Our team has been involved in dozens of supplier transitions, and our agile approach to project management works by breaking up the process of exit and implementation into several stages and involving the right stakeholders at the right time. We have developed a suite of exit management strategies, transition plans, handover templates, implementation methodologies and procedures to ensure a smooth and professional process.

Case study: Insight through analytics

An established bank needed to understand more about where their customer communication hotspots were. Challenge: With operations across many offices, this bank was looking for ways to improve the overall customer experience. Because paper and digital documents were regularly pushed between different buildings and teams, this resulted in a slow-down of response times. Solution: In [...]