Case studies

UK Pet Insurance brand – going digital

By January 13, 2019 No Comments

Challenge

A leading pet insurance brand needed to reduce costs and react to competitive pressure by delivering a tactical electronic delivery solution. This needed to be delivered with minimal impact on current internal processes and a light touch on an under-resourced internal application support team.

Solution

Working alongside an incumbent supplier, a tactical e-delivery solution was designed and delivered by Harler, using the existing document composition solution to trigger e-delivery. The design and implementation utilised existing IT infrastructure, software components and data formats to deliver against cost reduction initiatives and competitive pressures.

Result

  • Solution delivered in four months from design approval
  • ROI delivered within nine months
  • Improved internal processes for agents
  • Improved speed of delivery of customer documentation
  • Presented cross and up-sell opportunities through customer web landing page
  • Tracking and document level analytics through Agent Administration Portal

To see how Harler can help you, please contact us on 020 7971 1225 or hello@harlergroup.com

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