Audit

We provide assurance that your print provider is acting in your best interests. Whether a pro-active review, a governance requirement or a response to whistle-blowing, Harler’s independence makes us the most credible authority in the industry.

We respond to your brief and your requirements, and cover all aspects of your relationship with your supplier. No two audits are ever the same but they typically include analysis on topics such as: contract compliance; pricing; benchmarking; SLAs & KPIs; dispute resolution; deliverables and obligations; strategic sourcing; account management; quality; procedures and; governance.

Case study: Outsourcing to manage complexity

Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.   Challenge: Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services. Solution: By mapping the end to end processes [...]