Right to audit and benchmark clause in your print management contract

After spending many hours negotiating and finalising the contract with your print provider, you probably included the all-important clause that allows you to audit/benchmark.

Have you ever used it to help deliver your organisational objectives?

These exercises are a valuable way to identify quick wins and opportunities in the following areas:-

  • Cost saving targets and methodologies
  • Compliance against agreed matrices and rate cards
  • Quality and service performance including KPIs, SLAs and continuous improvement
  • Competitiveness against today’s market
  • Identification of undeclared rebates

Harler has considerable expertise in print auditing and benchmarking and we can independently carry this out on your behalf. In fact, many of our customers prefer this approach as our objective views often deliver better results.

Case study: Delivering better document management and communication control

Our client is a leading global insurance organisation providing personal insurance solutions through direct and corporate partner relationships. Challenge: Our client had a problem with numerous insurance platforms producing a range of data formats with documents being created through a diverse range of internal document composition platforms and external service providers. Solution: Through a consultancy [...]