Right to audit and benchmark clause in your print management contract

After spending many hours negotiating and finalising the contract with your print provider, you probably included the all-important clause that allows you to audit/benchmark.

Have you ever used it to help deliver your organisational objectives?

These exercises are a valuable way to identify quick wins and opportunities in the following areas:-

  • Cost saving targets and methodologies
  • Compliance against agreed matrices and rate cards
  • Quality and service performance including KPIs, SLAs and continuous improvement
  • Competitiveness against today’s market
  • Identification of undeclared rebates

Harler has considerable expertise in print auditing and benchmarking and we can independently carry this out on your behalf. In fact, many of our customers prefer this approach as our objective views often deliver better results.

Case study: Moving to an in-house solution

Our customer is one of the leading integrated financial services providers worldwide. Challenge: This client engaged the Harler team to review their incumbent print management relationship to identify alternative operating models for the future.  The supplier's service delivery had not progressed in recent years and improved innovation or improvement was not forthcoming. Solution: Over a [...]