Digital transformation

Print will always be needed, but much of what is printed can be provided to the customer in a digital format. Harler provides an independent understanding of when the power of print is effective versus when digital drives value and efficiency.

It doesn’t matter where your organisation is on its digital transformation journey, there is always more to be done. Our transformation projects include reducing paper based communications, improving the effectiveness of digital, deploying enterprise applications, automating processes, removing duplication, consolidating applications and change management.

Case study: Insight through analytics

An established bank needed to understand more about where their customer communication hotspots were. Challenge: With operations across many offices, this bank was looking for ways to improve the overall customer experience. Because paper and digital documents were regularly pushed between different buildings and teams, this resulted in a slow-down of response times. Solution: In [...]