Benchmarking

Although there are countless suppliers you can work with, our job is to make sure that yours are delivering the real market price.

We have a number of proven methods to help you pay the right price, every time. These include: live market pricing from credible providers; off-line analysis against syndicated data; testing against subscription-only marketplaces; data analysis, cleansing, normalising and statistical analysis. Our investigations provide actionable insight and evidence-based comparisons to provide you with viable outcomes.

Case study: Insight through analytics

An established bank needed to understand more about where their customer communication hotspots were. Challenge: With operations across many offices, this bank was looking for ways to improve the overall customer experience. Because paper and digital documents were regularly pushed between different buildings and teams, this resulted in a slow-down of response times. Solution: In [...]