Contracting & negotiation

Contracts often require complex negotiation across multiple service lines, schedules and statements of work. This complexity requires deep category knowledge to ensure compliance to your processes.

We have negotiated dozens of contracts and our best in class templates cover all category specific aspects. We protect your best interests in areas such as: service level agreements, service credits, pricing management, benchmarking, audit, exclusivity, volume commitments, savings management, standard operating procedures, specifications, infrastructure, information security, exit management, disaster recovery, business continuity, innovation and continuous improvement.

Case study: Increased transparency and risk reduction

As one of the UK’s leading business services providers in lending, investments and insurance market, our client’s rapid growth created risk within the supply chain and document management process. Challenge: Harler was engaged to improve an assortment of processes had naturally evolved requiring clarity on what good looks like. Solution: Harler undertook a six-month project [...]