Contracting & negotiation

Contracts often require complex negotiation across multiple service lines, schedules and statements of work. This complexity requires deep category knowledge to ensure compliance to your processes.

We have negotiated dozens of contracts and our best in class templates cover all category specific aspects. We protect your best interests in areas such as: service level agreements, service credits, pricing management, benchmarking, audit, exclusivity, volume commitments, savings management, standard operating procedures, specifications, infrastructure, information security, exit management, disaster recovery, business continuity, innovation and continuous improvement.

Case study: Building the foundation for a digital future

The print channel for our customer will always remain critical to the way they communication with their customers but their incumbent supplier was slow to support them on the digitisation journey.   Challenge: The knowledge of data management, document composition, output channels and ways of working had been progressively outsourced over many years at this much-loved UK [...]