Contracting & negotiation

Contracts often require complex negotiation across multiple service lines, schedules and statements of work. This complexity requires deep category knowledge to ensure compliance to your processes.

We have negotiated dozens of contracts and our best in class templates cover all category specific aspects. We protect your best interests in areas such as: service level agreements, service credits, pricing management, benchmarking, audit, exclusivity, volume commitments, savings management, standard operating procedures, specifications, infrastructure, information security, exit management, disaster recovery, business continuity, innovation and continuous improvement.

Case study: Cutting through complexity

Harler was appointed to help our client cut through the complexity of contracting with a print management business. Challenge: Our client is one of the world’s longest standing general insurers, who had completed a tender process to appoint one provider to manage all their inbound and outbound customers communication processes. They required subject matter expertise [...]