Contracting & negotiation

Contracts often require complex negotiation across multiple service lines, schedules and statements of work. This complexity requires deep category knowledge to ensure compliance to your processes.

We have negotiated dozens of contracts and our best in class templates cover all category specific aspects. We protect your best interests in areas such as: service level agreements, service credits, pricing management, benchmarking, audit, exclusivity, volume commitments, savings management, standard operating procedures, specifications, infrastructure, information security, exit management, disaster recovery, business continuity, innovation and continuous improvement.

Case study: Delivering better document management and communication control

Our client is a leading global insurance organisation providing personal insurance solutions through direct and corporate partner relationships. Challenge: Our client had a problem with numerous insurance platforms producing a range of data formats with documents being created through a diverse range of internal document composition platforms and external service providers. Solution: Through a consultancy [...]