Contracting & negotiation

Contracts often require complex negotiation across multiple service lines, schedules and statements of work. This complexity requires deep category knowledge to ensure compliance to your processes.

We have negotiated dozens of contracts and our best in class templates cover all category specific aspects. We protect your best interests in areas such as: service level agreements, service credits, pricing management, benchmarking, audit, exclusivity, volume commitments, savings management, standard operating procedures, specifications, infrastructure, information security, exit management, disaster recovery, business continuity, innovation and continuous improvement.

Case study: Moving to an in-house solution

Our customer is one of the leading integrated financial services providers worldwide. Challenge: This client engaged the Harler team to review their incumbent print management relationship to identify alternative operating models for the future.  The supplier's service delivery had not progressed in recent years and improved innovation or improvement was not forthcoming. Solution: Over a [...]