Strategy

With the right operating model, costs are under control, brand and specification is managed, demand is coordinated, actionable insight comes out of a strong management and reporting process, regional variances are planned for, and state-of-the-art workflows seamlessly work behind the scenes.

Harler’s advice helps you make vital adjustments or big change. Our subject matter expertise, supplier network, experience and opinion put you in control of strategic plans.

We investigate and form an understanding of current ways of working from stakeholder and supplier perspectives. We assess the benefits and drawbacks of what happens today, and compare to how things work in other, similar, organisations.

We generate realistic options and help you assess a business case for change. If incumbent suppliers are retained, they will be on new and improved terms. If new suppliers are introduced they will be qualified and on-boarded quickly. If new processes are deployed they will be effective in a short time.

Case study: Insight through analytics

An established bank needed to understand more about where their customer communication hotspots were. Challenge: With operations across many offices, this bank was looking for ways to improve the overall customer experience. Because paper and digital documents were regularly pushed between different buildings and teams, this resulted in a slow-down of response times. Solution: In [...]