Strategy

With the right operating model, costs are under control, brand and specification is managed, demand is coordinated, actionable insight comes out of a strong management and reporting process, regional variances are planned for, and state-of-the-art workflows seamlessly work behind the scenes.

Harler’s advice helps you make vital adjustments or big change. Our subject matter expertise, supplier network, experience and opinion put you in control of strategic plans.

We investigate and form an understanding of current ways of working from stakeholder and supplier perspectives. We assess the benefits and drawbacks of what happens today, and compare to how things work in other, similar, organisations.

We generate realistic options and help you assess a business case for change. If incumbent suppliers are retained, they will be on new and improved terms. If new suppliers are introduced they will be qualified and on-boarded quickly. If new processes are deployed they will be effective in a short time.

Case study: Building the foundation for a digital future

The print channel for our customer will always remain critical to the way they communication with their customers but their incumbent supplier was slow to support them on the digitisation journey.   Challenge: The knowledge of data management, document composition, output channels and ways of working had been progressively outsourced over many years at this much-loved UK [...]