Customer communications and document management

Document management, inbound, scanning and indexing, case management, chat, outbound, e-delivery, transactional print, hybrid mail, postage, document storage, cheques and security.

The end to end journey taken by every piece of customer communication is complex – from within your organisation, across your external supply chain, and with the customer. We help you decide when to outsource services, when to inhouse, how to optimise your processes and align them to your supply chain, as well as determining how much to pay. This enables the switch from paper to digital and creates a more sustainable approach and an improved customer journey.

Case study: Managing the decline of print

A UK leading financial services organisation needed external expertise to help them manage the decline in the print spend. Challenge: After many years of turbulent relationships with different print management organisations, our client wanted to explore whether in-housing was an option. With a rapid conversion to digital planned, a reduced need for print made the [...]