Customer communications and document management

Document management, inbound, scanning and indexing, case management, chat, outbound, e-delivery, transactional print, hybrid mail, postage, document storage, cheques and security.

The end to end journey taken by every piece of customer communication is complex – from within your organisation, across your external supply chain, and with the customer. We help you decide when to outsource services, when to inhouse, how to optimise your processes and align them to your supply chain, as well as determining how much to pay. This enables the switch from paper to digital and creates a more sustainable approach and an improved customer journey.

Case study: A hotel chain needed a better way to manage its print supply chain

With 100s of hotels across the global consuming printed materials, the complexity of the supply chain was out of control.  Print management had been used but proved unsuccessful. Challenge: Our client operates hotels in most major cities and countries around the world. It was proving difficult for their longstanding outsource provider to demonstrate global compliance, [...]