Customer communications and document management

Document management, inbound, scanning and indexing, case management, chat, outbound, e-delivery, transactional print, hybrid mail, postage, document storage, cheques and security.

The end to end journey taken by every piece of customer communication is complex – from within your organisation, across your external supply chain, and with the customer. We help you decide when to outsource services, when to inhouse, how to optimise your processes and align them to your supply chain, as well as determining how much to pay. This enables the switch from paper to digital and creates a more sustainable approach and an improved customer journey.

Case study: Using data analytics in complex supply chains

Across this global publisher, we realised benefit from the millions upon millions of data points that were going unused. Challenge: We worked within a globally distributed supply chain, where every product in every territory required dozens of individuals and multiple suppliers to collaborate to handle the bill of materials. This created countless reports and an [...]