Customer communications and document management

Document management, inbound, scanning and indexing, case management, chat, outbound, e-delivery, transactional print, hybrid mail, postage, document storage, cheques and security.

The end to end journey taken by every piece of customer communication is complex – from within your organisation, across your external supply chain, and with the customer. We help you decide when to outsource services, when to inhouse, how to optimise your processes and align them to your supply chain, as well as determining how much to pay. This enables the switch from paper to digital and creates a more sustainable approach and an improved customer journey.

Case study: Commercial improvements delivered at pace

Harler helped one the UK's most successful Content Providers secure quick commercial improvements. Challenge: As a leading provider of content for the Automotive industry, our client wanted to review their production and distribution process to ensure the price point was optimised. Solution: Over a six week period, Harler defined the specifications, baselined the historical spend, [...]