Supply chain management

Supply chain resilience, contract management, vendor management, strategic sourcing, category management, procurement

Supply chains are now in focus like they have never been before, requiring an understanding of which stages add real value, how many sub-contractors really exist, where raw materials come from, and where processing happens. We help you establish the intricacies and inter-connected nature of the goods and services you buy, and then identify and fix the weaker spots. A framework for governance, monitoring and reporting allows you to increase the resilience, value and flexibility of your supply chains – and re-align where necessary.

Case study: Insight through analytics

An established bank needed to understand more about where their customer communication hotspots were. Challenge: With operations across many offices, this bank was looking for ways to improve the overall customer experience. Because paper and digital documents were regularly pushed between different buildings and teams, this resulted in a slow-down of response times. Solution: In [...]