The Financial Services Qualification System (FSQS) Registered Mark is valued by some of the largest purchasers in the financial sector and indicates that Harler has gone through the process required to demonstrate its commitment and credentials to the industry. FSQS is a community of financial institutions including banks, building societies, insurance companies and investment services, [...]

Harler was appointed to cut costs in this category that is often overlooked. Challenge Office supplies hadn’t been addressed for some time from a procurement perspective, and there was a lack of control across multiple suppliers. The same items were being ordered from different suppliers, and unplanned delivery costs were mounting up. Solution We didn’t [...]

Harler was appointed to assess and recommend changes to internal and external courier services. Challenge: For many years, a number of critical services had evolved to handle the movement of sensitive and valuable materials around this financial services institution. While most stakeholders and suppliers were working well, there were some areas of continued failure and [...]

An established bank needed to understand more about where their customer communication hotspots were. Challenge: With operations across many offices, this bank was looking for ways to improve the overall customer experience. Because paper and digital documents were regularly pushed between different buildings and teams, this resulted in a slow-down of response times. Solution: In [...]

Across this global publisher, we realised benefit from the millions upon millions of data points that were going unused. Challenge: We worked within a globally distributed supply chain, where every product in every territory required dozens of individuals and multiple suppliers to collaborate to handle the bill of materials. This created countless reports and an [...]

With 100s of hotels across the global consuming printed materials, the complexity of the supply chain was out of control.  Print management had been used but proved unsuccessful. Challenge: Our client operates hotels in most major cities and countries around the world. It was proving difficult for their longstanding outsource provider to demonstrate global compliance, [...]

Harler was appointed to help our client cut through the complexity of contracting with a print management business. Challenge: Our client is one of the world’s longest standing general insurers, who had completed a tender process to appoint one provider to manage all their inbound and outbound customers communication processes. They required subject matter expertise [...]

Deciding whether an in-house or outsource arrangement was right for this client, was undecided until they appointed us to answer this difficult question.   Challenge: Our client, a leader in B2B insurance, was looking for help in managing its complex arrangements for documents, paper, digital and marketing services. Solution: By mapping the end to end processes [...]

A UK leading financial services organisation needed external expertise to help them manage the decline in the print spend. Challenge: After many years of turbulent relationships with different print management organisations, our client wanted to explore whether in-housing was an option. With a rapid conversion to digital planned, a reduced need for print made the [...]

A leading pet insurance brand needed to reduce costs and react to competitive pressure by delivering a tactical electronic delivery solution. Challenge: Harler's expertise was needed to create a solution to be deployed with minimal impact on current internal processes and a light touch on an under-resourced internal application support team. Solution: Working alongside an [...]

Our client is a leading global insurance organisation providing personal insurance solutions through direct and corporate partner relationships. Challenge: Our client had a problem with numerous insurance platforms producing a range of data formats with documents being created through a diverse range of internal document composition platforms and external service providers. Solution: Through a consultancy [...]

As one of the UK’s leading business services providers in lending, investments and insurance market, our client’s rapid growth created risk within the supply chain and document management process. Challenge: Harler was engaged to improve an assortment of processes had naturally evolved requiring clarity on what good looks like. Solution: Harler undertook a six-month project [...]

The print channel for our customer will always remain critical to the way they communication with their customers but their incumbent supplier was slow to support them on the digitisation journey.   Challenge: The knowledge of data management, document composition, output channels and ways of working had been progressively outsourced over many years at this much-loved UK [...]

Our customer is one of the leading integrated financial services providers worldwide. Challenge: This client engaged the Harler team to review their incumbent print management relationship to identify alternative operating models for the future.  The supplier's service delivery had not progressed in recent years and improved innovation or improvement was not forthcoming. Solution: Over a [...]

As the UK’s leading pure-play procurement consultancy, our client deploys a range of subject matter expert to its customers, across multiple categories and industries. Challenge: The print, packaging, document management and postage categories are quite technical and require deep expertise to deliver the right results.  Harler provided this expertise during numerous projects. Solution: Harler provides [...]

Harler helped one the UK's most successful Content Providers secure quick commercial improvements. Challenge: As a leading provider of content for the Automotive industry, our client wanted to review their production and distribution process to ensure the price point was optimised. Solution: Over a six week period, Harler defined the specifications, baselined the historical spend, [...]